We offer more than just a great pair of shades.
Sunglass Hut stands behind all sunglass products that it sells. That’s why every pair of sunglasses that you buy from Sunglass Hut comes with these promises.
PERFECT FIT
Free personalized adjustments, anytime
True style never goes out of fashion. That's why we'll help keep your sunglasses in great condition - for their lifetime. Bring them in for a free adjustment at any Sunglass Hut store. Just walk up to the counter and ask. Store locator
CUSTOM CLEANING
At our store, any time - our treat
In addition to free personalized adjustments whenever you want, you can also keep your shades looking new and shiny with free, custom cleanings. Just ask - we are happy to help you look your best. Store Locator
EASY EXCHANGE
Just bring your receipt within 30 days, no questions asked
Sometimes things just don't work out. And we totally understand. If you're not thrilled with your purchase, you've got 30 days to return your purchased sunglasses to Sunglass Hut for an exchange.
Your sunglasses must be returned in ‘as new’ (undamaged) condition, with original packaging and Proof of Purchase, to a Sunglass Hut retail store within the country of purchase 30 days from the date of purchase. We will provide an exchange for new sunglasses that you select (up to the amount of the original purchase price paid).
Our Easy Exchange promise does not apply if you have broken or damaged the sunglasses in any way. It cannot be used or combined with any other offer, discount or promotion.
OOPS COVERAGE
A discount on a new pair if you damage your shades within 1 year
Occasionally sunglasses break. It is sad, but true. So if you break or damage your purchased sunglasses within 12 months of date of purchase, our Sunglass Hut 50% replacement discount promise will apply.
The replacement discount is 50% of the retail price paid at the time of purchase of the damaged sunglasses towards the purchase of a new replacement pair. Your damaged sunglasses must be returned with Proof of Purchase to any Sunglass Hut retail store in the country of purchase within 12 months from the date of purchase.
The replacement discount cannot be used or combined with any other offer, discount or promotion, or for the purchase of sale items.
ASSURED QUALITY
Trade in pairs that don't meet the highest standards for up to two years
You have high standards; we have high standards. If your sunglasses are defective within 24 months of purchase, just bring them back to a Sunglass Hut store along with Proof of Purchase and we’ll replace them.
If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement.
Additional terms applying to our Prefect Pair Promise
At Sunglass Hut – Perfect Pair Promise applies only to purchases of sunglass products by consumers. It does not apply to commercial purchasers or resellers of sunglass products. All claims are subject to the returned sunglass product being genuine and unaltered.
It does not apply in the case of lost or stolen sunglasses or where Proof of Purchase is not provided. All claims must be made within the stipulated timeframe from the date of purchase.
To make a claim the consumer must return the sunglass product to any Sunglass Hut retail store in the country where the product has been purchased. The consumer is responsible for paying its own costs associated with making the claim.
The consumer agrees to transfer ownership of the returned sunglass product to the Sunglass Hut retail store. The returned sunglass product will not be given back to the consumer.
The Sunglass Hut retail store will assess the sunglasses to determine whether the claim falls within the terms of the Sunglass Hut – Perfect Pair Promise. The Sunglass Hut warranty department’s decision is final. You may also have a right to make a claim under the manufacturer’s own warranty for the sunglasses. You should check the manufacturer’s warranty for any right of return and conditions for return. The Sunglass Hut retail store will in any case offer assistance for 24 months from the date of purchase, despite any shorter term of the manufacturer’s warranty. Sunglass Hut reserves the right in its discretion to cancel or modify the terms of the Perfect Pair Promise at any time.
Application of consumer laws
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by the Sunglass Hut – Perfect Pair Promise are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. The Sunglass Hut – Perfect Pair Promise does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations.
Sunglass Hut values your privacy
Sunglass Hut may ask the consumer to provide limited personal information to handle the claim process. Sunglass Hut respects consumer’s right to privacy of its personal information. To that end Sunglass Hut has policies and procedures in place to ensure that personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the Law.